Tel. + 1 (800) 874-5061 [email protected]

FAQ

How can I speak to someone?

Our live chat specialists are available online to answer your instant questions from 2 am to 4 pm (EST). Our booking process can be completed directly on our website. For further booking assistance, you may email [email protected]. For general inquiries, you can call us Monday to Friday at 1 (800) 874-5061

What is Harrington?

We are a co-living/off-campus community, providing luxury, fully furnished, and all-inclusive rooms to students and young professionals. Our residences are located downtown in urban cities, including NY, London, DC, Toronto, and Montreal.

What does the rent include?

The rent includes all utilities, internet, as well as living in a fully furnished apartment. It also includes the use of the building amenities, such as a gym, swimming pool, rooftop, and so on (if applicable).

Who can rent with Harrington? I am not a student.

We are a purpose-built housing provider. We provide co-living housing both to students and young professionals. If you have concerns about whether you are eligible to apply, please contact our booking team at [email protected].

BOOKING PROCESS

How can I book a room?

Select your location > Pick the room type you like > Select the dates. Afterward, you will be prompted to the check-out page. Complete your information, and submit your payment. You are all set!

How does the rent payment work?

At the time of check-out, you are only required to make your deposit payment. Paying a deposit will secure your room. Your first rent payment is due upon your move-in. Let's say today is January 15 and you would like to book a room from March 1 to September 31. Today, you will need to pay the deposit amount to hold your room. The first rent payment is due any time until March 1. You will need to pay your first rent to receive your apartment keys. In other words, the deposit secures your room, and the first rent brings you the keys.

What is the verification process?

After the booking submission, you will be asked to follow the instructions to verify your identity and proof of study/work. We want to make sure we only accept people who are verified to be a good fit for our co-living community.

How can I visit the room before booking? 

On our website, you will find a link where you can book a tour. This can be virtual or in person. 

https://calendly.com/harringtonhousing

What is required for booking? 

To book you will need to complete the verification process by uploading a photo ID, proof of study, proof of address, ID proof of guarantor, and then pay the deposit listed in the booking process. If you are a student, we require proof of study instead of proof of work. We also require everyone to fill out and return a Covid-19 Questionnaire. This full process can be completed online.   

What is proof of guarantor? 

It is proof that you have a guarantor agreeing to secure or 'guarantee' tenancy agreement/contract.  A guarantor can be an individual (parent, spouse, relative, etc.) who promises to pay a tenant’s debt in the case the payment has not been transferred for a reason.

Why can’t I select the dates I want?

You can only select the beginning of the end of the month as a move-in date. If you have a specific move-in date in mind, you may contact [email protected] in case we can accommodate your inquiry.

How do my friend and I rent an apartment together? 

Bookings are done individually, but you may request to live in the same apartment with your friend. We do our best to make this happen but it is based on availability. Please contact our booking team at [email protected] with further questions.

Can I meet my roommates before moving in? 

In most circumstances, your exact room is assigned the day you move in. Our housing coordinators will introduce you to your roommates when you move in. 

Are Harrington premises Co-ed?

We have all-female, all-male, and mixed apartments, based on availability at the time of booking. During the booking process kindly let us know your preference and we will do our best to accommodate it.

CANCELLATION AND SECURITY DEPOSIT

How do I cancel my booking for reasons other than Covid-19?

Please see our cancellation policy:

https://harringtonhousing.com/en/page/cancellation-and-refund-policy

What if my classes are canceled due to Covid-19?

Please see our cancellation policy, with a special Covid-19 update. Proof will be required for cancellation requests based on Covid-19. Additional fees might apply depending on how much notice is provided.

https://harringtonhousing.com/en/page/cancellation-and-refund-policy

Will I lose my furniture deposit if my classes are canceled due to Covid-19?

A furniture deposit could be used as a credit for a future booking if the cancellation is related to Covid-19. Other terms and conditions can be found here:  https://harringtonhousing.com/page/deposit-policy

Why am I paying a furniture deposit?

The furniture deposit is to secure the room and cover any potential damage to furniture, other loss, or default in rent payment. Please see our furniture deposit policy here (does not apply to Toronto and Montreal premises):

https://harringtonhousing.com/en/page/deposit-policy 

Is the furniture deposit returned? 

The deposit will be returned within 21 business days after the rooming agreement term stays, provided that the contractual obligations have been met and mandatory fees have been deducted.

 https://harringtonhousing.com/en/page/deposit-policy 

What is the Service Fee? 

The service fee is a non-refundable administrative fee, to cover costs associated with your application process, verification, screening, and contract preparation.

PAYMENT, CHANGES, AND EXTENSIONS

Do I pay my rent month to month, or weekly?

We allow flexible lease terms, and tnt payment is due every 4-week. A payment plan will be generated and added to the end of your housing agreement for your reference. Let's say you rented a room at a rate of $275/week, and your total duration of stay is 12-week. You will need to make payments in 3 installments of $1100/each.

What if I want to change my room type? 

Room type changes are subject to availability and will involve an extra cleaning fee pending approval. 

How can I extend my stay? 

You need to provide a written request to extend your stay, preferably with a 30-day notice. Extensions are based on availability and we do our best to accommodate them.

MORE INFO ABOUT OUR APARTMENTS

How many people will I be living with? 

You will live in a co-living space with pther roomates. 95% of our premises accommodate three (3)  roommates in total. An exact number of roommates depends on the apartment layout and location. 

Do I get my own bathroom?

Unless specified otherwise, all rooms have shared bathrooms. If you are looking for ultimate privacy, we do have a master room with a private bathroom and entire apartment options in certain locations. 

How many people share the same bathroom? 

Generally, you will be sharing the bathroom with 2 other roommates depending on the apartment layout. We have some apartments with a master room with a private bathroom, based on availability.

Does the apartment have a common living room?

There is a small dining area near the kitchen area. Particularly with the Covid-19 precautions, we discourage our residents to gather in common areas unless necessary.

Is a kitchen included? 

Yes, all of our apartments come with a fully furnished, shared kitchen. This includes a small dining area, pots, pans, dishes, utensils, and appliances. 

Is the internet included?

We are happy to provide each resident with an unlimited Wi-Fi internet connection. This is included in the rental price. Also, Harrington prepares the rooms with fresh bed linens and deep cleaning before the move-in. Residents need to leave the room in the same condition as it is found, including the replacement of fresh bed linens and completion of deep move-out cleaning.

Is there a laundry? 

Yes, all our premises have either in-unit or on-site laundry. 

Is parking included? 

Parking may be provided for an additional fee, provided that the duration of the stay is a minimum of one year. Please contact [email protected] for details.

Are there locks on doors? 

Unfortunately, we do not place locks on doors. Due to existing fire code requirements, we attach importance to the security of the co-living units, and individual locks create a less preferable environment in terms of the security of our tenants.

What is flex space? 

Flex space is one of the budget-friendly options we offer. It’s ideal for students looking for luxury living with basic privacy. The space is an alternative to a shared room and is created with a temporary bookcase partition. The full description can be found on our website. 

OTHER QUESTIONS

Do you rent rooms to couples? 

Our rooms are single occupancy only. We may suggest our entire apartment options (one bedroom or studio) for couples, available at limited locations. 

Do you have a cleaning service? 

Prior to moving in, your room is cleaned and you are provided with fresh linens. It is up to all roommates to keep their rooms and common areas clean. 

Do you accept pets? 

Even though we love pets, a co-living environment does not allow us to be pet friendly. Our current or future guests might be allergic to pets.

What is your guest policy? 

Due to the unqiue living environemnt at Harrington premises, constant overnight guests are not allowed. You are able to have friends and family visit you. However overnight guests overpopulate the apartment and are not permitted.

Do you provide a meal plan? 

Meal plans are not provided. Our apartments have fully furnished kitchens with standard appliances including pots, pans, dishes, and cutlery. There are grocery stores nearby. 

Can I bring my own sheets and furniture?

We provide fresh bed linens prior to moving in. Our rooms are fully furnished with a bed, study desk, side table, lighting, and smart TV. As long as the room is left in the same condition after your stay, you may replace your own linens and small furniture.

Can I rent an apartment to myself?

Yes, you can rent an entire studio or one-bedroom apartment. Please check our website for availability.

What if I have a roommate issue? 

Our residence is a co-living shared space and we encourage open communication to try and resolve any household issues. Please contact your housing coordinator, for some further assistance. 

Is there 24/7 security on the premises?

Most of our locations have a concierge security desk. Additionally, a key fob is needed, to enter the building. 

What is the check-in process?

Check-in generally begins after 4:00 pm on your planned move-in date. You will receive move-in instructions by email, which will include the housing coordinator’s contact information. You can inform them when you’re on the way, or a time you plan to be at the residence and they will meet you. 

You will have a short orientation when you arrive and will receive your keys if your first rent payment was made. 

For earlier check-ins (early arriving flights) 

You can call / message the coordinator via WhatsApp and let them know your arrival time. You will be able to leave your luggage in the common area of the apartment and return later once your room is ready.